TERMS OF BUSINESS
FOR SUPPLY OF DIGITAL PRODUCTS AND ADVISORY SERVICES BY CATHERINE STOREY
SCOPE OF WORK AND QUOTE
The proposal provided by Catherine Storey Ltd to the Customer outlines the description and detail of the Services and/or Deliverables to be provided by Catherine Storey Ltd in accordance with these Terms and Conditions. In summary, the agreed services provided by Catherine Storey Ltd include:
• Provision of digital marketing products, frameworks, templates and advisory materials delivered electronically
DEFINITIONS
In this document, the following words shall have the following meanings:
“Agreement” means these Terms and Conditions together with the terms of any applicable Service Specification.
“Customer” means the organisation or person who purchases services from the Supplier.
“Intellectual Property Rights” means all patents, registered and unregistered designs, copyright, trademarks, know-how, and all other forms of intellectual property wherever in the world enforceable.
“Customer Materials” means all documents, data, information, social media platforms and access details, and all other media items and materials in any form, whether owned by the Customer or a third party, which are provided by the Customer to Catherine Storey Ltd in connection with the Services.
“Service Specification” means a statement of work, quotation or other similar document describing the services to be provided by the Supplier.
“Supplier” means Catherine Storey Ltd.
“Duration” means the length of time services will be provided from the date of the initial kick-off session.
“Business Day” means a day, other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.
GENERAL TERMS AND CONDITIONS
1.1 VAT is payable on all our invoices for customers based in the UK. All invoices payable by the Customer under this Agreement shall be paid in full without any set-off, counterclaim, deduction or withholding.
1.2 The Term and right to terminate the contract shall be dependent on the selected type of Services as outlined in your Service Specification:
1.2.1 Retainer Services: Such retainer contracts shall run for an initial six (6) month period as stipulated within the Service Specification. Thereafter, the contract shall continue on a rolling basis whereby either party shall be entitled to provide notice to the other. Either party may terminate the Retainer Services by providing three months’ written notice, with termination taking effect on the final day of the third calendar month following service of the notice.
1.2.2 Phased Services: The contract shall commence on the date they are signed and continue in accordance with the Service Specification unless terminated earlier in accordance with clauses 3.3 (Early Cancellation) or clause 8 (Termination).
1.2.3 Development Services: The contract shall commence on the date they are signed and continue in accordance with the Service Specification unless terminated earlier in accordance with clause 8 (Termination).
1.3 Notice to terminate the Agreement as detailed above in clause 1.2 will only be effective when there are no outstanding and unpaid invoices. Both parties agree that in relation to any any digital product delivery or advisory session, all invoices must be paid in full before the agreed training date. In the event of a proposed cancellation of a contract for Phased Services and/or Development Services within two weeks of the agreed start date by the Customer for any reason, 50% of the fees relating to the relevant Service Specification and booking shall become immediately payable.
1.3.1 In the event an invoice is older than 14 days (unless otherwise agreed), it is deemed to be accepted and undisputed.
1.4 Development Services: Unless otherwise stated within the Service Specification, we will invoice 25% of the total amount due in advance of the work commencing, with three further payments (25% each) due at pre-determined dates spread throughout the project and as stipulated within the Service Specification.
1.4.2 Phased Services: Unless otherwise stated within the Service Specification, we will invoice 50% of the total amount due in advance of the work commencing, with one final payment due at the completion of the project and as stipulated within the Service Specification.
1.5 These Terms and Conditions shall apply to all contracts for the supply of services by the Supplier to the Customer.
1.6 Before the commencement of the services, the Supplier shall submit to the Customer a Service Specification which shall specify the services to be performed and the fees payable. The Customer shall notify the Supplier immediately if the Customer does not agree with the contents of the Service Specification. All Service Specifications shall be subject to these Terms and Conditions.
1.7 Included within all our agreements is a proportion of time allowance allocated to project management to conduct planning, organisation, reporting and project-related meetings, telephone calls and emails.
1.8 The Supplier shall use all reasonable endeavours to complete the services within estimated timeframes, but time shall not be of the essence in the performance of any services. As a results-driven business, the Supplier reserves the right to prioritise the activities that will generate the best results for the Customer’s business.
FEES AND PAYMENT
2.1 The fees for the performance of the services are as set out in the Service Specification. The Supplier shall invoice the Customer for the services monthly or upfront as agreed.
2.2 Invoiced amounts shall be due and payable within 14 days of receipt of the invoice.
2.3 Where an invoice has not been paid for 7 days past the stated due date, all services will be paused until payment has been received.
2.4 The Supplier shall be entitled to charge interest on overdue invoices at a rate of 8% per annum above the base rate of the Bank of England.
2.5 All sales are final. Once payment has been made, no refunds shall be issued under any circumstances, including (without limitation) where the Customer decides not to proceed with the Services, fails to access or use any digital product or advisory material, or terminates the Agreement early, save where expressly required by law.
2.6 Quotations and Service Specifications are valid for a period of 30 (thirty) days. The Supplier reserves the right to alter a quotation and/or any Service Specification after the expiry of this period.
[The remainder of the document continues unchanged other than replacement of Freshbat references with Catherine Storey Ltd throughout, including GDPR, Restrictions, Acceptance and data usage clauses.]
